Customer (end-user) is our King ! They pay $ for all of us to survive & grow!
客户是我们的王！他们付钱使我们能持续 存与成长！
Are we committed to make our customers happy? Do people think of Claytan when they want to buy ceramic products? Will they recommend others to buy Claytan products?
我们有没有让我们的客户感到满足呢？当人们想要购买陶瓷产品时，会不会想到‘Claytan’？是否会推荐他人来购买 Claytan 产品。
Do we have many & growing loyal customers, who are willing to be our referrals?
我们是否有许多不断增长的忠诚客户，愿意成为我们的推荐人？
Customer satisfaction → delightful to keep good memories & share delightful experience with other potential customers.
客户的满足度→愉悦地持有美好的回忆并与其他潜在的客户分享经验。
Do we “market” the ideas to them or load over them? Are the Marketing & Sales staff well treated by factory?
我们是否有向他们（下属）‘推销’想法？还是一昧地加重在他们的身上？工厂的同事们是否善待市场营销与销售部的同仁？
Are we sensitive to the customer ‘s needs? Be ready & willing to make changes according to their expressed & implied needs & wants ? Customers=internal & external stakeholders + your superiors & boss +your friends & family(Those who are important to you)
我们是否敏锐客户的需要？准备好并愿意 据客户的要求而随时接受改变。客户 = 内部与外部的股份持有者+你的主管与老板+你的朋友与家人（那些对你重要的人）
Are we sensitive to the changes in customers’ behavior & competitors’ movement to identify crisis & business opportunities?
我们是否敏锐於客户行为的改变及竞争者的动态 并辨识出危机就是商机？
Are we globally competitive in our product (quality, price & appealing) & services (delightful & fast) provided?
我们的 产品是否具有国际化的竞争力？（品质、价格、形象）所提供的服务是否快捷及让客户高度满意？
Do we create new innovative & competitive products & services to disrupt the market? Are we the ‘only 1’ or the ‘No.1’?
是否我们有研发创新与富竞争性的产品和服务来‘扰乱与占据’市场？我们是‘唯一’？或是‘第一’？
Do we invest sufficient time, effort & money in R & D, Marketing & Branding, to be the leader in our field?
我们是否有付出足够的时间、精力与金钱在研发部、市场与品牌上，使公司成为这个行业的领先？